At Amber & Co, we are committed to delivering the highest standard of service to all our clients. However, if something doesn’t meet your expectations, we welcome the opportunity to put things right.
We take all complaints seriously and aim to resolve issues promptly, professionally, and in line with the guidelines set by The Property Ombudsman (TPO).
How to Make a Complaint
Please submit your complaint in writing, addressed to the Director of Amber & Co (MGMT) Ltd
Amber & Co
216 Uxbridge Road
London
W12 7JD
Alternatively, you can email us at:
info@amberandco.co.uk
What Happens Next
- Acknowledgement: We will acknowledge your complaint in writing within 3 working days of receipt.
- Investigation: A full and thorough internal investigation will be conducted by our management team.
- Response: You will receive a written outcome within 15 working days of the original complaint.
Still Not Satisfied?
If you're not satisfied with our final response — or if more than 8 weeks have passed since you first made your complaint — you may escalate the matter to The Property Ombudsman for a free, independent review.
The Property Ombudsman Contact Details
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
🌐 www.tpos.co.uk
📞 01722 333 306
Please note: You must refer your complaint to The Property Ombudsman within 12 months of receiving our final response.
