Compliance

NAEA Propertymark

NAEA Propertymark Protected / NAEA Licensed

This logo confirms that there is a NAEA member based at each of this agent’s branches. National Association of Estate Agents is the leading professional body for estate agents, and not all agents are qualified or regulated. NAEA members adhere to a strict Code of Practice and are required to achieve an Ofqual-regulated qualification covering residential sales, best practice, and property appraisal. The Association also provides complaints and disciplinary procedures to ensure disputes are handled fairly.

Find out more: www.naea.co.uk

Propertymark CMP

Propertymark Client Money Protection Certificate

Client Money Protection is a scheme that reimburses landlords and tenants should a letting agent misappropriate their rent, deposit or other client funds. It is a legal requirement for letting agents in England, Scotland and Wales.

Client Money Protection (CMP) is required for all Propertymark-regulated companies that handle client money or use a third party to manage client money on their behalf. The requirement for CMP also applies to chattels auctioneers.

Find out more: Conduct And Membership Rules

The Property Ombudsman

The Property Ombudsman - Redress Scheme

The Property Ombudsman provides a free, fair, and independent service for resolving disputes between agents and consumers. This business is a Full Member of The Property Ombudsman (TPO) and complies with the TPO Codes of Practice.

Find out more: The Property Ombudsman

Tenancy Deposit Scheme

Tenancy Deposit Scheme - TDS

We are members of the Tenancy Deposit Scheme (TDS)

Find out more: Tenancy Deposit Scheme - TDS

ARLA Propertymark

ARLA Propertymark Protected / ARLA Licensed

This logo confirms that there is an ARLA member based at each of this agent’s branches. Association of Residential Lettings Agents is the leading professional body for letting agents, and not all agents are qualified or regulated. By using an ARLA member, landlords and tenants benefit from additional protection. Should an ARLA Licensed agent cease trading, Client Money Protection may cover lost rent or deposits. Members are required to achieve an Ofqual-regulated qualification, ensuring a strong understanding of lettings legislation and best practice. ARLA agents adhere to a strict Code of Practice and are members of an independent redress scheme, which can award compensation where service standards are not met.

Find out more: www.arla.co.uk

Complaints Procedure

Legal And Privacy Policy